FAQ

DELIVERY

UK orders are sent Royal Mail First Class Tracked and Signed For so we can ensure your order reaches you and you can track your order if required.  Allow 2-4 working days (or sooner) delivery from date of dispatch.  You will be sent an automatic notification of dispatch with a tracking number.

International orders are also sent tracked and signed.  Please allow up to 14 working days delivery from date of dispatch.  You will be sent an automatic notification of dispatch with a tracking number.

You will be offered the opportunity to upgrade your shipping to courier delivery at checkout if required.

A signature will be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

RETURNS

We offer 14 days to return your items by from date of receiving. 

As long as the items are still in their original condition, and tags still attached you can absolutely return it and we will issue you an exchange or refund as soon as we get the item(s) back. Please be sure to add the items to their original packaging. Items must be in an unused, unworn, re-saleable condition.

The customer is responsible for return carriage.

We do not offer returns or cancellations on customised or personalised items.

INSTRUCTIONS

Please contact us via phone or email in the first instance to request a return and we will provide you with the address details.

1) Please include your name and order number in all correspondence.

2) If you are wanting a refund please also state this.

3 )If you are wanting an Exchange please state Exactly what you would like to exchange it for (Size, colour and style)

HOW LONG WILL MY ORDER TAKE?

CLOTHING

Dispatch is usually within 2-3 days of ordering, this may vary at busy times of the year, please feel free to contact us if you would like an exact dispatch date.

PAINTED SIGNS

Stock signs will usually be dispatched within 5 days, custom or personalised signs may take a little longer, we will be able to confirm how long an order will take at the time of ordering.

CAN I WASH TANGO & TWIST CLOTHING IN THE MACHINE?

Yes, all items are wash tested.  All of our hand printed and embellished clothing can be washed at 30 degrees and ironed on the reverse.  Don Not Dry Clean.

WILL THE CRYSTALS DROP OFF?

All Swarovksi Crystals are triple bonded it is very, very unlikely you will lose any, in the unlikely event that you do have a problem, please contact us straight away and we will rectify the issue immediately.